EXPERIENCE

Leading product design at a sustainability intelligence platform — strategic initiatives, AI-native workflows, and cross-functional influence on how design and engineering build together.

• Helped increase clients' satisfaction by leading the design of data Reliability Levels — a four-tier trust system attached to every carbon metric across tens of thousands of reporting companies, replacing an annual analyst review with a real-time AI-assisted loop that keeps a human in the decision
• Redesigning the registration and onboarding flow, targeting the drop-off points most critical to conversion
• Leading end-to-end design strategy for two strategic initiatives targeting the company's ARR growth, currently in testing
• Owned the design and information architecture of the EcoVadis Community platform, unveiled to clients at the Sustain conference in Paris, March 2026
• Member of the cross-functional group defining an AI-native product development lifecycle — acting as practitioner, translator between design and engineering, and deliberate skeptic

Designed across fintech and entertainment platforms — from a Nordic infrastructure redesign to a sports betting design system built for scale.

• Led the redesign of Nordic fintech infrastructure; usage rose 9% within two months of release
• Led web app design and built the design system for a sports betting platform — components and interaction patterns based on variables that let dev teams work with design smoothly

Worked across customer care and education platforms, later moving into business analysis to bridge requirements and engineering feasibility.

• Helped increase the number of support cases handled per hour by CC agents of a large British meal-kit retailer by redesigning the platform they use to store customer order information — contacts per hour rose from 5.3 to 7.1
• Reduced drop-off in the lesson booking journey by 19% for a major UK language-learning platform
• As BA, translated business requirements into functional specifications and worked directly with engineering on technical feasibility

Built and maintained production front-end for web platforms, OTT products, and e-commerce — before moving into product design.

• Built ReactJS applications and cross-browser responsive UI for web platforms and OTT products
• Developed a WebRTC streaming browser extension
• Shipped and maintained production front-end for an e-commerce platform